This Refund Policy explains the circumstances in which SANERICO LTD (“Company”, “we”, “us”, or “our”) may provide refunds for Products purchased through the BuyGift.Today website (the “Website”), together with the procedures, conditions, limitations, and requirements applicable to refund requests.
The Company is committed to providing a fair, transparent, and efficient refund process while maintaining the integrity of the Website, protecting Customers from genuine purchasing issues, and safeguarding the Company, payment service providers, Third-Party Issuers, and other customers against fraud, abuse, payment disputes, and unauthorised transactions.
Because the Website supplies digital Products that are delivered electronically and are generally capable of immediate use, each refund request requires an individual assessment. The availability of a refund may depend on a number of factors, including whether the Product has been delivered, redeemed, activated, transferred, or otherwise used, the information provided by the Customer, the results of any verification or fraud prevention procedures, the requirements of the relevant payment service provider or payment card scheme, and any applicable legal obligations.
This Refund Policy forms an integral part of the Terms and Conditions governing the use of the Website and should be read together with our Terms and Conditions, Privacy Policy, and Cookie Policy. Capitalised terms used but not otherwise defined in this Refund Policy shall have the meanings given to them in the Terms and Conditions.
By purchasing any Product through the Website, submitting a refund request, or otherwise using the Services, you acknowledge that you have read, understood, and agree to this Refund Policy.
Nothing in this Refund Policy limits or excludes any statutory rights or remedies that cannot lawfully be excluded or restricted under applicable law.
This Refund Policy applies to all purchases of digital gift cards, prepaid digital vouchers, subscription codes, gaming credits, digital top-up products, entertainment vouchers, and any other electronically delivered Products made through the Website.
This Refund Policy governs only refund requests submitted to the Company in relation to Products purchased directly through the Website. It does not apply to refunds, exchanges, cancellations, replacements, or credits that may be offered directly by a Third-Party Issuer after a Product has been delivered, redeemed, activated, or otherwise used. Any such requests remain subject solely to the policies, terms, and conditions of the relevant Third-Party Issuer.
This Refund Policy applies to all Customers regardless of their country of residence, except where mandatory provisions of applicable law provide a higher level of consumer protection or grant additional rights that cannot lawfully be excluded or limited.
Nothing contained in this Refund Policy shall prevent the Company from carrying out identity verification procedures, fraud prevention reviews, payment verification, compliance checks, or any other reasonable investigation before deciding whether a refund should be approved.
The Company reserves the right to assess every refund request individually, taking into account all relevant circumstances, including the status of the Product, the timing of the request, the information and documentation supplied by the Customer, communications relating to the Order, applicable consumer protection legislation, payment network requirements, contractual obligations owed to payment service providers and Third-Party Issuers, and the legitimate interests of the Company in preventing fraud and payment abuse.
Customers may submit a refund request within thirty (30) calendar days from the date on which the relevant Product was purchased through the Website.
The thirty-day period represents the maximum period during which the Company accepts refund requests for consideration and reflects the Company’s refund procedures together with the applicable operational requirements of payment service providers and payment card schemes. Submission of a refund request within this period does not automatically create an entitlement to a refund or guarantee that a refund will be approved.
Each refund request is individually reviewed and assessed in accordance with this Refund Policy, the Terms and Conditions, applicable consumer protection legislation, payment card scheme requirements, payment service provider rules, fraud prevention procedures, and any other legal or contractual obligations applicable to the Company.
During the review process, the Company may request additional information or documentation reasonably necessary to identify the relevant Order, verify the Customer’s identity, confirm ownership of the payment method, determine whether the Product has been delivered or redeemed, investigate the circumstances giving rise to the request, or otherwise assess whether the refund satisfies the applicable eligibility requirements.
Where additional verification is required, the review of the refund request may be temporarily suspended until the requested information has been received and assessed. Failure to provide the requested information within a reasonable period may result in the refund request being rejected.
A refund may be approved, partially approved where legally permissible, refused, or otherwise resolved in accordance with applicable law depending on the outcome of the Company’s review. The Company may refuse or delay a refund where there are reasonable grounds to believe that the Product has already been redeemed, activated, transferred, consumed, or otherwise used, where inaccurate or misleading information has been provided, where fraud or payment abuse is reasonably suspected, where the request falls outside the scope of this Refund Policy, or where the Company is required to refuse the refund under applicable law, payment network rules, or contractual obligations owed to payment service providers or Third-Party Issuers.
Nothing in this Section limits, excludes, or affects any statutory consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.
A refund may be granted only where the Company determines, following its review, that the refund request satisfies the eligibility requirements set out in this Refund Policy, the Terms and Conditions, applicable consumer protection legislation, payment network rules, and any applicable contractual or regulatory obligations.
Each refund request is assessed individually based on the specific circumstances of the Order. In determining whether a refund is appropriate, the Company may consider, among other factors, whether the Product has been delivered, redeemed, activated, transferred, consumed, or otherwise used; whether the Customer complied with the Terms and Conditions; whether the information provided during the purchase and refund process is accurate and complete; the outcome of any fraud prevention or identity verification procedures; and the requirements of the relevant Third-Party Issuer or payment service provider.
Refunds may be considered where a Product cannot be delivered due to an error attributable to the Company, where the incorrect Product has been supplied by the Company, where duplicate payments have been processed, where an Order has been cancelled before delivery, where a payment has been successfully collected but the corresponding Product cannot be supplied, or where a refund is otherwise required by applicable law.
The Company may also approve a refund where required to comply with applicable consumer protection legislation, a binding decision of a competent authority, payment network requirements, or other legal obligations applicable to the Company.
The submission of a refund request does not create an automatic entitlement to a refund. Refunds are granted only after the Company has completed its review and confirmed that the applicable eligibility requirements have been satisfied.
Due to the nature of digitally delivered Products, certain purchases are not eligible for a refund except where otherwise required by applicable law.
Unless mandatory legal rights provide otherwise, refunds will generally not be granted where a Digital Code has been successfully delivered to the Customer and has subsequently been redeemed, activated, consumed, transferred, disclosed to another person, copied, or otherwise used.
Refunds will generally not be available where the Customer has purchased an incorrect Product, denomination, country or regional version, currency, platform, account type, subscription type, or other Product variant despite the relevant information being made available on the Website before the purchase was completed.
The Company may also refuse a refund where the inability to use a Product results from circumstances outside the Company’s reasonable control, including restrictions imposed by a Third-Party Issuer, regional redemption limitations, incompatibility with the Customer’s account or platform, incorrect information supplied by the Customer, failure to follow redemption instructions, expired Products where the expiration is determined by the Third-Party Issuer, technical issues affecting third-party services, or any other circumstance for which the Company is not responsible.
Refunds may also be refused where the Company reasonably believes that the refund request is fraudulent, abusive, misleading, submitted in bad faith, intended to circumvent payment network rules, or forms part of a pattern of suspicious purchasing or chargeback activity.
Nothing in this Section limits any mandatory statutory rights that cannot lawfully be excluded or restricted under applicable law.
All refund requests must be submitted directly to the Company’s customer support within the applicable refund period specified in this Refund Policy.
A refund request should contain sufficient information to enable the Company to identify the relevant Order and investigate the request. The Company may request additional information or supporting documentation where reasonably necessary to verify the Customer’s identity, confirm ownership of the payment method, identify the relevant transaction, investigate the circumstances giving rise to the request, or assess whether the refund satisfies the applicable eligibility requirements.
Following receipt of a refund request, the Company will review the available information together with any supporting documentation provided by the Customer. Where additional verification is required, the Company may contact the Customer for further information before making a decision.
Customers are expected to cooperate with any reasonable requests made during the review process. Failure to provide requested information within a reasonable period, or the provision of inaccurate, incomplete, altered, or misleading information, may result in the refund request being refused.
The submission of a refund request does not suspend the Company’s right to carry out fraud prevention procedures, payment verification, identity verification, sanctions screening, compliance reviews, or any other investigations reasonably necessary to comply with applicable law or to protect the legitimate interests of the Company.
The Company will review refund requests as promptly as reasonably practicable and will notify the Customer of its decision once the review has been completed.
To protect Customers, payment service providers, Third-Party Issuers, and the integrity of the Website, every refund request may be subject to verification before a decision is made. The scope and extent of the verification process will depend on the nature of the Order, the Product purchased, the reason for the refund request, the payment method used, the outcome of any automated risk assessments, and any other circumstances reasonably considered relevant by the Company.
The Company reserves the right to request additional information or supporting documentation reasonably necessary to investigate and verify a refund request. Such information may include the Customer’s full name, Order number, transaction reference, payment confirmation, proof of ownership of the payment method, identification documents, proof of address, correspondence relating to the Order, screenshots of error messages, information regarding attempted redemption, or any other documentation reasonably required to assess the legitimacy of the request.
During the verification process, the Company may review Order records, payment transaction data, delivery logs, Digital Code issuance records, redemption status, communications with the Customer, technical logs, IP address information, device identifiers, authentication records, fraud prevention reports, payment verification results, and any other information reasonably available to the Company.
Where reasonably necessary, the Company may also consult or exchange relevant information with authorised payment service providers, payment card schemes, fraud prevention providers, identity verification providers, financial institutions, Third-Party Issuers, regulatory authorities, or other authorised third parties for the purpose of verifying the refund request, preventing fraud, complying with applicable legal obligations, or protecting the legitimate interests of the Company.
The Company may temporarily suspend the review of a refund request while awaiting additional information from the Customer or from relevant third parties. The Customer agrees to cooperate with all reasonable verification requests and acknowledges that failure to provide the requested information within a reasonable period, or the submission of inaccurate, incomplete, altered, misleading, or fraudulent information, may result in the rejection of the refund request.
Nothing in this Refund Policy limits the Company’s right to conduct fraud prevention reviews, payment verification procedures, identity verification, sanctions screening, anti-money laundering reviews where applicable, or any other security or compliance procedures reasonably necessary before approving, refusing, or processing a refund.
The Company is not obliged to disclose its internal fraud prevention systems, automated decision-making criteria, risk assessment methodologies, security controls, or any other confidential information where such disclosure could compromise the security of the Website, facilitate fraudulent activity, or adversely affect the legitimate interests of the Company or its business partners.
Following completion of the verification process, the Company will assess the refund request in accordance with this Refund Policy, the Terms and Conditions, applicable consumer protection legislation, payment card scheme rules, payment service provider requirements, contractual obligations owed to Third-Party Issuers, and any other legal or regulatory obligations applicable to the Company.
Each refund request is considered individually on its own merits. No refund request is automatically approved merely because it has been submitted within the applicable thirty-day period. The Company will evaluate all relevant facts and circumstances before reaching a decision.
When determining whether a refund should be approved, the Company may consider, among other matters, whether the Product has been delivered, redeemed, activated, transferred, disclosed, consumed, or otherwise used; whether the Customer has complied with the Terms and Conditions; the outcome of any fraud prevention or identity verification procedures; the information and documentation supplied by the Customer; technical and operational records relating to the Order; the policies of the relevant Third-Party Issuer; and any other information reasonably relevant to the assessment.
Following its review, the Company may approve the refund in full, approve a partial refund where permitted by applicable law, refuse the refund request, or propose another appropriate resolution where reasonably available. The Company may also request additional information before making a final decision where further investigation is reasonably required.
The Customer will be notified of the Company’s decision using the contact details associated with the relevant Order or Customer Account. Where appropriate, the Company may provide a general explanation of the basis for its decision. However, the Company is under no obligation to disclose confidential fraud prevention procedures, internal security measures, proprietary risk assessment methodologies, commercially sensitive information, or information received from third parties where disclosure would be unlawful or could compromise the security or legitimate interests of the Company or its partners.
The Company’s decision under this Refund Policy does not affect any statutory rights or remedies that may be available to the Customer under applicable law.
Where a refund has been approved, the Company will generally process the refund using the same payment method that was used to complete the original purchase, unless otherwise required by applicable law or where this is not reasonably possible due to circumstances beyond the Company’s control.
Refunds will be issued only to the original purchaser and to the payment instrument used to complete the transaction. The Company will not normally issue refunds to alternative payment methods, third parties, different bank accounts, digital wallets, cryptocurrency addresses, or other destinations unless required by applicable law or expressly authorised by the relevant payment service provider.
Where the original payment method has expired, has been closed, is no longer capable of receiving refunds, or cannot be used for technical, legal, or operational reasons, the Company may request additional documentation to verify the Customer’s identity and ownership of the original payment method before determining an alternative refund solution where legally and operationally permissible.
Approved refunds will be processed in the currency in which the original payment was received unless otherwise required by applicable law or the operational requirements of the relevant payment service provider. Any currency conversion, foreign exchange differences, bank charges, intermediary fees, or payment provider fees applied by financial institutions outside the Company’s control shall remain the responsibility of the Customer where permitted by applicable law.
The Company shall not be liable for delays occurring after a refund has been successfully initiated where such delays result from processing times of banks, card issuers, payment service providers, financial institutions, payment networks, currency conversion processes, intermediary institutions, public holidays, technical interruptions, or any other circumstances outside the Company’s reasonable control.
The processing of a refund does not constitute an admission of liability, fault, or breach of contract by the Company unless expressly stated otherwise in writing.
The Company will use reasonable efforts to review refund requests and, where a refund is approved, initiate the refund without undue delay after the verification process has been completed.
The time required to complete the review of a refund request depends on the complexity of the matter, the information provided by the Customer, the need for additional verification, the involvement of payment service providers or Third-Party Issuers, and any legal or regulatory requirements applicable to the Company.
Where additional documentation, identity verification, payment verification, fraud prevention reviews, or consultations with third parties are required, the review process may take longer. The Company will make reasonable efforts to keep the Customer informed where a refund request cannot be completed within the expected timeframe.
Once a refund has been approved, the Company will initiate the refund through the original payment method as soon as reasonably practicable. The time required for the refunded funds to appear in the Customer’s account depends entirely on the relevant payment service provider, payment card issuer, financial institution, payment network, or other intermediary involved in processing the refund and is outside the Company’s control.
The Company shall not be responsible for delays resulting from banking procedures, payment processing schedules, public holidays, currency conversion processes, technical interruptions, regulatory reviews, or any other circumstances beyond the Company’s reasonable control.
Nothing in this Section guarantees that a refund will be completed within a particular number of business days, as processing times vary between payment providers and financial institutions.
Customers are encouraged to contact the Company’s customer support before initiating a chargeback, payment dispute, or other payment reversal procedure. In many cases, issues relating to Orders can be resolved more quickly and efficiently through the Company’s customer support process.
The Company will investigate all legitimate complaints and refund requests in good faith and will make reasonable efforts to resolve disputes fairly and promptly in accordance with this Refund Policy, the Terms and Conditions, applicable consumer protection legislation, and the applicable rules of the relevant payment service provider and payment card scheme.
Where a Customer initiates a chargeback or payment dispute, the Company reserves the right to provide relevant information and supporting documentation to the payment service provider, payment card scheme, issuing bank, acquiring bank, or other authorised organisation for the purpose of defending the transaction and resolving the dispute.
A chargeback or payment dispute submitted after a Product has been successfully delivered and redeemed, or submitted using false, misleading, incomplete, or fraudulent information, may constitute a breach of the Terms and Conditions. In such circumstances, the Company reserves the right, to the extent permitted by applicable law, to challenge the dispute, refuse future Orders, suspend or terminate the Customer’s Account, recover any financial losses, chargeback fees, administrative costs, legal expenses, or other amounts reasonably incurred as a result of the unjustified chargeback or payment dispute.
Nothing in this Section limits a Customer’s right to initiate a legitimate payment dispute where such right exists under applicable law or the applicable payment card scheme rules.
The Company is committed to protecting Customers, payment service providers, Third-Party Issuers, and the Website against fraud, payment abuse, identity theft, money laundering, unauthorised transactions, sanctions violations, and other unlawful activities.
All refund requests may be subject to fraud prevention procedures before any refund is approved or processed. The Company may carry out automated and manual reviews, identity verification procedures, payment verification, transaction analysis, device analysis, geolocation verification, sanctions screening, behavioural analysis, and any other commercially reasonable security measures necessary to assess the legitimacy of a refund request.
Where the Company reasonably believes that a refund request is fraudulent, abusive, submitted in bad faith, based on false or misleading information, connected with unauthorised payment activity, or otherwise intended to circumvent this Refund Policy or applicable payment network rules, the Company may refuse the refund request, suspend or terminate the Customer’s Account, refuse future Orders, report the matter to payment service providers, financial institutions, Third-Party Issuers, fraud prevention organisations, regulatory authorities, or law enforcement agencies where legally required or permitted, and take any other action reasonably necessary to protect its legitimate interests.
The Company reserves the right to retain documentation and information relating to refund investigations, fraud prevention activities, and payment disputes for the period reasonably necessary to comply with applicable legal obligations, payment network requirements, accounting obligations, dispute resolution procedures, or the establishment, exercise, or defence of legal claims.
Nothing in this Refund Policy shall require the Company to disclose confidential fraud detection methodologies, internal security procedures, automated decision-making criteria, risk scoring systems, or other information the disclosure of which could compromise the security of the Website or facilitate fraudulent activity.
The Company reserves the right to amend, update, supplement, replace, or otherwise modify this Refund Policy at any time where reasonably necessary to reflect changes in applicable laws or regulations, payment card scheme requirements, payment service provider rules, consumer protection legislation, business operations, fraud prevention practices, technical developments, or the Products and Services offered through the Website.
The most current version of this Refund Policy will always be published on the Website together with its effective date. Customers are encouraged to review this Refund Policy periodically to remain informed about their rights and the procedures applicable to refund requests.
Where changes materially affect Customers’ rights or the manner in which refund requests are handled, the Company may provide additional notice through the Website, by email, or by any other appropriate communication method before such changes become effective where required by applicable law.
Any amendment to this Refund Policy shall apply to Orders placed after the revised Refund Policy becomes effective unless otherwise required by applicable law. Refund requests relating to Orders placed before the effective date of an updated Refund Policy will generally be assessed under the version of the Refund Policy that was in force at the time the relevant Order was placed, unless the amended provisions are required by law to apply immediately or are more favourable to the Customer.
If any provision of this Refund Policy is determined by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be interpreted to give effect to its intended purpose to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
Nothing in this Section affects any statutory rights or remedies that cannot lawfully be excluded or restricted under applicable law.
If you have any questions regarding this Refund Policy, wish to request a refund, require assistance with an Order, or would like additional information regarding the Company’s refund procedures, you may contact us using the details below.
SANERICO LTD
Company Number: 17353610
Registered Office: Dept 6954, 196 High Road, Wood Green, London, United Kingdom, N22 8HH
Email: support@buygift.today
All refund requests should be submitted through the Company’s customer support together with sufficient information to identify the relevant Order and enable the Company to investigate the request. Depending on the circumstances, the Company may request additional information or documentation reasonably necessary to verify the Customer’s identity, confirm ownership of the payment method, identify the relevant transaction, or assess the eligibility of the refund request.
The Company will make reasonable efforts to acknowledge and review all legitimate refund requests without undue delay and in accordance with this Refund Policy, the Terms and Conditions, applicable consumer protection legislation, payment service provider requirements, and payment card scheme rules.
Where a Customer is dissatisfied with the outcome of a refund request, nothing in this Refund Policy prevents the Customer from exercising any statutory rights or remedies available under applicable law or, where applicable, pursuing any complaint or dispute resolution procedure available through the relevant payment service provider, payment card scheme, competent regulatory authority, or court of competent jurisdiction.
This Refund Policy should be read together with the Company’s Terms and Conditions, Privacy Policy, and Cookie Policy, which together govern the purchase of Products, the use of the Website, the processing of personal data, and other aspects of the relationship between the Customer and the Company.
